Политика конфиденциальности

Travelis.com (hereinafter: the Portal) respects your privacy being dedicated to protection of personal data you submit. We would like to inform you about the following principles guiding our Privacy Policy.

Personal Data Privacy Policy

Personal data protection is guaranteed. Collecting, storing, processing and use of personal data shall be performed pursuant to the Law on Personal Data Protection (“Official Gazette of the RoS”, No. 97/08). Personal data shall not be used outside the purpose they are collected for, apart from the purposes of criminal proceedings or protection of security of the Republic of Serbia, in the manner stipulated by the Law. All data protection measures had been implemented in accordance with established standards and procedures, as required to protect data from loss, destruction, unauthorized access, changes, publishing and any other misuse.

Information collected shall not be presented or shared with other organizations outside the system, apart from the situations stipulated by the Law. Data shall not be used for the purposes that are not in accordance with the Law, or in any other manner that may be harmful for you, including but not limited to breaching your privacy.

We collect only required, basic customer/guest information in accordance with good business practices and for the purposes of providing high-quality customer service. We respect a buyer's/guest's choice to be removed from our mailing lists and any future marketing communication. All information on customers/guests is strictly confidential and available only to the employees who need access to such information necessary to perform their functions. All Travelis team, property employees and their partners are obliged to follow privacy protection principles.

Data Collected

Data collected cover personal data, such as: first and last name, address, telephone number, e-mail address, only when such data are voluntarily submitted in booking forms offered, exclusively for the purposes of booking the desired accommodation, with the aim of providing the service requested by the user.

We are also collecting data on Portal use (cookies) and other technical details not of personal nature, enabling us to make your visits to the Portal easier, more efficient and worthwhile, by providing you customized access and recognizing you on your return to the Portal.

Cookie is a small file containing data transferred from the Portal to the hard drive of your computer. The Portal sends cookies when you visit, pay, search or customize Portal, or when you register for certain services. Cookie cannot read data from your hard drive or files of cookies left by other Web sites. Data that may be contained in the cookie contain only the data you had submitted yourself. Accepting cookies used on the Portal enables us to obtain information about your search habits we may use to customize actions and define user transition models. This is being done in order to determine usefulness of information from the Portal for users and operation and establishing our navigation system to aid users in obtaining such information.

As a rule, cookies are classified as “session” cookies and “permanent” cookies. Session cookies will not be retained on your computer after closing the browser. Permanent cookies are retained on your computer until deleted or are expired.

In order to improve and customize the Portal to your requirements, non-personal data are being collected, such as data on browser type, operating system and Web pages visited.

Online payment security

The Portal provides security of data submitted using industrial standardized physical, electronic and administrative procedures. As needed, the Portal uses SSL encryption to increase sensitive data transfer safety. Within the Portal, data is stored at controlled, limited access servers.

Online credit card payment information is submitted through the page which is secure and protected (encrypted) using SSL protocol and PKI, which are currently the most modern cryptographic technologies. Data safety during the purchase is guaranteed by the payment processor of the selected payment option. The payment process is performed completely on the pages of the payment gateway. The credit card data are not available to Travelis.com team or property staff at any time through our website.


Any Portal use is subject to terms and conditions stipulated on this page.

If you have any questions or concerns regarding collecting, use or disclosing your personal data, please contact us at support(at)travelis.com.

Content of the Portal Privacy Statement may be changed at any time, without previous notice and consent of users. Any change of the Portal Privacy Statement shall be published on this page.